The guest admission contract is concluded as soon as the room or apartment has been ordered and confirmed or, if a confirmation was no longer possible due to time constraints, has been made available.
The conclusion of the guest accommodation contract obliges the contracting parties to fulfill the contract, regardless of the duration of the contract.
The hotelier is obliged to pay compensation to the guest if the room or apartment is not made available.
We would like to point out that according to the law, you are not exempt from paying the accommodation price if you are unable to travel due to a reason that lies in your person, e.g. illness, prevention for professional or family reasons. However, we will ask for the value of the saved expenses and, if applicable, income from renting out the room/apartment booked by you to another party. Depending on the time of cancellation or change of booking, we will receive the following saved expenses:
In the event of cancellation up to 14 days before arrival, no costs will be incurred.
Thereafter – in the event of cancellation less than 14 days before arrival – 80% of the agreed service will be charged, should it not be possible to re-let the room. This also applies in case of late arrival or early departure. In order to save you unpleasant cancellation costs if you do not start the journey, we recommend that you take out a travel cancellation insurance.
Payment of the invoice can be made in cash (Euro), as well as by credit card (Visa, Mastercard) and Eurocheque card (EC-Cash).
GENERAL INFORMATION
The hotel rooms as well as the apartments are available from 15:00 on the day of arrival and until 11:00 on the day of departure. We ask for your understanding.
Please note that we can only accept pets in selected apartments.
On Sylt, there are enough bicycle rental companies with a good fleet of vehicles available, so that you do not necessarily have to bring your own bikes. It is recommended to reserve the bikes in advance. We will gladly do this for you.
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