BENEN-DIKEN-HOF®

GENERAL TERMS AND CONDITIONS

The guest admission contract is concluded as soon as the room or apartment has been ordered and confirmed or, if a confirmation was no longer possible due to time constraints, has been made available.

The conclusion of the guest accommodation contract obliges the contracting parties to fulfill the contract, regardless of the duration of the contract.

The hotelier is obliged to pay compensation to the guest if the room or apartment is not made available.

We would like to point out that according to the law, you are not exempt from paying the accommodation price if you are unable to travel due to a reason that lies in your person, e.g. illness, prevention for professional or family reasons. However, we will ask for the value of the saved expenses and, if applicable, income from renting out the room/apartment booked by you to another party. Depending on the time of cancellation or change of booking, we will receive the following saved expenses:

In case of cancellation

– up to 42 days before arrival there are no costs.

– 41 to 29 days before arrival will be 30%,
– 28 to 14 days before arrival 60% and
– 13 to 0 days prior to arrival 80%.

of the agreed service will be invoiced, should it not be possible to sublet it. This also applies in case of late arrival or early departure. In order to save you unpleasant cancellation costs if you do not start the journey, we recommend that you take out a travel cancellation insurance.

Payment of the invoice can be made in cash (Euro), as well as by credit card (Visa, Mastercard) and Eurocheque card (EC-Cash).

GENERAL INFORMATION
The hotel rooms as well as the apartments are available from 15:00 on the day of arrival and until 11:00 on the day of departure. We ask for your understanding.

Please note that we can only accept pets in selected apartments.

On Sylt, there are enough bicycle rental companies with a good fleet of vehicles available, so that you do not necessarily have to bring your own bikes. It is recommended to reserve the bikes in advance. We will gladly do this for you.

GENERAL TERMS AND CONDITIONS FOR BROKERAGE SERVICES OF BENEN-DIKEN-HOF GMBH & CO. KG

Upon completion of the booking, a deposit of 20% of the total price will be charged to the credit card you provide, with the balance being debited 14 days before the start of the rental period. You pay the local spa tax at your departure.

You will receive the keys for the rental property on the day of arrival from 16:00 hrs. in our office that is located in the train station in Keitum at Bahnhofstraße 37, 25980 Sylt. Keitum. The keys will only be handed over after full payment of the agreed rent. On the day of departure, the keys must be returned in full to our office by 10:00 a.m. We reserve the right to charge for late delivery. If a key of a locking system is lost, the costs of a new locking system have to be paid in full.

The local guest cards will be issued by us upon arrival and are to be paid in addition to the total rental price.

Our permission is required for bringing along a dog. If this permission is granted, we assume that the dog does not remain alone in the rental property, is not left unattended, does not leave anything behind, is quiet and does not sleep in the beds or on the seating furniture. In case of violation of this rule, a supplementary charge will be made for special cleaning. Other pets are only allowed on request. The same rules apply as for dogs. Tenants are liable for damages caused by their pets.

The tenant may only use the rented rooms for the contractually agreed purpose. If he wants to use the rented rooms for other purposes, the consent of the landlord is required. The rented premises may only be occupied by the number of persons (adults and children) specified in the contract. Otherwise, the rental property may not be rented out to third parties or otherwise transferred to third parties, whether for payment or free of charge.

Please notify us immediately of any damage or other defects of the rental object and the inventory – including a cleaning condition that is subject to complaint – so that we can take remedial action. Otherwise we will assume that you have found the rental property to your full satisfaction. If the rental property cannot be made available at the beginning of the rental period due to circumstances beyond our control, e.g. force majeure, water damage or heating failure, we will make every effort to find you another rental property. A claim to this does not exist.

Any damage caused by you, fellow travellers or your visitors during your rental period must be reported immediately and kept as low as possible; the liability for damage to the rental rooms and the building as well as the plant and equipment belonging to the rental rooms or the building is 100% incumbent on the tenant named in the contract. Parents are liable for their children.

The landlord shall not be liable for damage caused to the tenant’s furnishings and equipment belonging to the tenant as a result of the effects of moisture, regardless of the type, origin and duration of the effects of moisture, unless the damage has been caused by neglect of the property and the landlord has failed to remedy any defects despite timely notification and request by the tenant. The liability of the lessor and his vicarious agents for material and financial damages caused to the lessee by a defect in the rented premises is generally limited to intent and gross negligence.

The final cleaning of the rented property is carried out by BENEN-DIKEN-HOF in order to be able to guarantee our requirements; an intermediate cleaning can be arranged at your request and at your expense. Due to the demanding and special materials used, cleaning – in order to avoid damage – may only be carried out by us.

You expressly agree to refrain from using internet connections available in the rental property:

  • the distribution or receipt of criminal and/or illegal and/or immoral content or of references to such content
  • unlawful contact
  • Use of Peer-to-Peer networks (“file sharing networks”)
  • Violation of national and international copyrights, trademarks, patents, name and labelling rights as well as other industrial property and personal rights
  • Intrusion into external data networks, data storage or end devices (“hacking”)
  • Establishing connections that result in unauthorized payments or other consideration by third parties to the User or third parties
  • sending unsolicited messages (“spamming”)

Use of equipment or execution of applications that lead or may lead to disturbances/changes in the functionality or structure of the provided internet connection. If you violate these obligations, you are liable to us or the landlord of the rental property for damages. You shall indemnify BENEN-DIKEN-HOF GmbH & Co KG and the landlord against all claims of third parties arising from a breach of the above obligations or from the law.

The rented object must be left by you in the following condition:

  • swept clean
  • Trash can  emptied
  • Dishes washed up
  • Windows and doors locked

If these requirements are not met, we must reserve the right to claim additional cleaning costs.

Cancellation up to 2 months before the start of your booking is free of charge. Payment deadlines for down payments can be found in the respective contracts.
If the tenant cancels within 2 months before arrival, the entire rent is due, if it is not possible to let the rental object to another party. According to the law, you are not released from the payment of the rent if you cannot use the rented object due to a reason in your person, for example illness, prevention for professional or family reasons. We therefore recommend that you take out travel cancellation insurance.

The BENEN-DIKEN-HOF GmbH & Co. KG only acts as an intermediary between the tenant and the landlord and concludes the rental contracts in the name and on account of the respective owner. Payments are collected in trust and transferred as cash in transit. Visitor’s tax will be paid by the tenant to the agent upon arrival.

Should individual provisions in these rental conditions or other provisions of the rental contract be or become invalid, the rest of the contract remains valid. In place of the ineffective regulation, the legal regulations shall apply.

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BENEN-DIKEN-HOF GmbH & Co. KG  Keitumer Süderstraße 3 – 5 . 25980 Sylt . Keitum . Germany
T +49 . 46 51 . 93 83 0 . F +49 . 46 51 . 93 83 183 . info@benen-diken-hof.de

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